Different types of Centerlight LED linear fixtures have different installation process. But regardless of installer’s experience it is very important to read instructions before the installation. Especially when the installer work with Centerlight LED linear fixtures for the first time.
There is nothing complicated in installation process but simply to read an instruction can save time and money for client. It is very important that all pre-installation steps are not ignored, otherwise a very simple missing step can lead to a great damage.
We have been experiencing some technical difficulties with overconfident installers that completely ignore any of installation steps. Mainly in large projects. On one of the project with Centerlight recessed lights, the installer completely ignored a simple installation step and did not clean the surface of internal part of the liner fixture before LED strip attachment.
The internal surface part was covered with construction dust and adhesive side of LED strip did not properly attach. Over short period of time it led to detachment of entire LED strip. Instead of contacting Centerlight technical support the installer decided to apply random glue on the adhesive side of LED strip to reattached the strip. The glue mixed with construction dust did not hold the strip as well. Than, the installer decided to purchase new LED strip without discussing the issue with Centerlight team. And again without properly cleaning leftovers of the dried glue and construction dust the new LED did not hold and detached overtime when construction was already finished. This light issue was bothering client a lot and that is when we found out about this. After inspecting the light our installer determined what caused issue. Eventually our installer went to the project and fixed the light but in general this situation caused the client to be frustrated. That is why it is very important to follow all installation steps and contact our technical support for any questions.
If you are currently struggle with one of the installation process, please do not hesitate and contact Centerlight Inc. representative directly and clearly explain the situation.