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Shipping Policy

At Centerlight, we are pleased to offer complimentary shipping on all orders exceeding $2000.

Feel the convenience of having the Centerlight team's expertise at your fingertips! Reach out to us at +1-424-274-7444 or via email at sales@centerlight.com for any inquiries related to lighting design. Our seasoned Lighting Experts, boasting over 100 years of combined experience, are ready to assist you in discovering the perfect fixtures to meet your needs and complement your style.

Delivery Options:

‍We strive to dispatch your order promptly and reliably, ensuring it arrives in pristine condition for your enjoyment. Most items are shipped via FedEx/UPS within the 48 Contiguous United States (excluding Alaska, Hawaii, and Puerto Rico).

For expedited shipping, additional charges may apply, and please note that these charges are non-refundable. To ensure a seamless delivery, consider having your package sent to a business address. While most items ship without a required signature, delivery drivers may use their discretion.

*Note: Free shipping and standard delivery are not applicable to Alaska (AK) and Hawaii (HI). For these states, shipping costs will be separately invoiced based on actual UPS shipping rates.

Motor Freight:

‍Certain products are ineligible for FedEx/UPS ground shipping but can be shipped via motor freight. Motor freight includes "roadside delivery" to the specified address. Additional services, such as inside or white-gloved delivery, may be arranged at an extra cost and must be requested at the time of booking.

Order Processing and Shipping:

‍The processing time for your order is influenced by factors such as product availability, preparation for shipment, and stock availability. We are dedicated to keeping you informed at every stage. Within 24-48 hours of placing your order, our customer service team will confirm your expected shipping date via email. Once shipped, you'll receive another email with carrier details and tracking information.

Tracking Your Order:

‍Track your order conveniently with the tracking information sent to your contact details when the order is processed for shipping. For any questions about tracking, feel free to contact us at (424-274-7444).

Shipping FAQ's:

  • Can parcels be sent to mailboxes? Unfortunately, we do not ship to PO boxes or military APOs.

  • What if I need to modify my order before meeting the requirements? Our customer service team is here to assist you; contact them after placing an order, and we will carefully consider your requests.

  • Can packages be sent to multiple addresses? Reach out to our customer service team to discuss your specific requirements.

  • What should I do if my order arrives damaged? While rare, if your item is damaged during transit, our customer service team is ready to resolve the issue and ensure your satisfaction.

  • How long do I have to inspect the package for damage? We recommend inspecting your order upon receipt, ideally when delivered. If any issues arise, notify our customer support team promptly by phone or email.